At CURVED BALL LLC, we are committed to providing customers with a clear, reliable, and convenient shopping experience. Our customer service and ordering guidelines are designed to help shoppers understand important information regarding product purchases, payment procedures, order processing, shipping arrangements, account services, and available support options. We encourage customers to carefully review all information before completing a purchase to help ensure accurate order fulfillment and avoid unnecessary delays.

Before submitting an order, customers should confirm that all selected products, quantities, billing details, shipping addresses, and contact information are correct. Providing accurate information during checkout helps our team process orders efficiently and reduces the possibility of delivery issues or communication delays. Once an order has been submitted, customers should review their confirmation details and contact our support team promptly if any concerns arise.

When a payment attempt is made, customers may sometimes notice a temporary pending authorization or reserved amount shown by their bank or payment provider. These temporary authorizations are commonly used as part of the payment verification process to confirm account availability and protect against unauthorized transactions. A pending charge does not always indicate that a payment has been fully completed. The timing for releasing temporary holds is determined by the customer’s financial institution and may vary depending on the bank’s internal processing procedures. Customers with questions regarding pending transactions, declined payments, or duplicate authorization attempts should contact their payment provider or banking institution for further assistance.

After an order has been successfully completed, customers will generally receive an order confirmation message through the email address provided during checkout. If a confirmation email is not received, customers should verify that their email address was entered correctly and check spam, promotional, or junk folders. In some cases, payment platforms may automatically create customer profiles or accounts based on transaction information. These automatically generated accounts may operate separately from existing customer accounts and may not always be combined or modified after creation.

Orders are normally prepared for fulfillment after payment approval has been completed. Because our team begins processing orders as efficiently as possible, customers who need to request cancellations, changes, or corrections should contact customer support as soon as possible after placing an order. While we will make reasonable efforts to assist with eligible requests, modifications cannot be guaranteed once an order has entered preparation, packaging, or shipping procedures. Orders that have already been shipped or are in transit generally cannot be cancelled or changed.

To help provide fair access to customers and maintain availability of popular products, CURVED BALL LLC may establish purchase limits for certain merchandise. Restrictions may apply to limited collections, special releases, promotional items, or products with high customer demand. Quantity limitations may change depending on inventory levels, release conditions, and customer demand. Orders that exceed applicable purchasing restrictions may be reviewed, adjusted, or cancelled when necessary to ensure fair product distribution.

Promotional offers, discounts, rewards programs, membership benefits, and special customer incentives may be subject to specific eligibility requirements. Customers are responsible for maintaining accurate account information and ensuring that registration details are correct when participating in promotional programs. Certain offers may have expiration dates, usage restrictions, or limitations regarding combination with other promotions. Any misuse of promotional benefits, duplicate account activity, or attempts to take advantage of promotional systems may result in order adjustments, restrictions, or cancellation.

All completed purchases are generally considered final after payment has been processed. Refunds, replacements, or exchanges may only be considered in situations involving confirmed fulfillment mistakes, verified manufacturing defects, or significant shipping damage. Customers requesting assistance should contact our support team within the required reporting timeframe and provide relevant information, including order details, photographs, and a description of the issue. This information allows our team to properly review the request and determine an appropriate resolution.

Because collectible products often involve detailed designs and specialized manufacturing processes, minor differences in appearance may occur. Small variations in paint application, surface texture, molding details, or production finishing are considered normal characteristics and do not qualify as product defects. Similarly, minor packaging imperfections such as small dents, wrinkles, scratches, or marks caused during transportation are generally not considered grounds for compensation or replacement.

Approved returns or exchanges may require customers to cover return shipping expenses unless the issue is confirmed to have resulted from an error by CURVED BALL LLC. Certain items, including promotional merchandise, special releases, limited-edition products, rewards items, or giveaway products, may not be eligible for return, exchange, or refund.

All payments are subject to security verification and fraud prevention procedures designed to protect both customers and our company. Transactions may occasionally be declined due to billing information mismatches, bank restrictions, insufficient authorization, security checks, or payment authentication requirements. Customers experiencing payment difficulties should contact their financial institution or payment provider for additional assistance. Refund processing for cancelled or unsuccessful transactions may require several business days depending on banking procedures and account processing schedules.

Additional verification steps may occasionally be requested to confirm transaction details and prevent unauthorized purchases. These security measures help maintain a safe purchasing environment and protect customer payment information.

CURVED BALL LLC provides free shipping on qualifying orders without requiring a minimum purchase amount. Some products may be shipped separately depending on availability, fulfillment location, or product requirements. Delivery times may vary based on destination, carrier operations, seasonal demand, customs procedures, and inventory conditions. International customers should be aware that shipments may be subject to local customs reviews, import fees, duties, taxes, or regional delivery requirements determined by applicable authorities.

For questions regarding orders, payments, shipping, or customer assistance, please contact us at curveballlc@gmail.com.

Company Address:
2719 GAYLORD DR LOVELAND, CO 80537