At CURVED BALL LLC, we strive to provide customers with a clear and reliable understanding of our return, refund, replacement, and order assistance procedures. We encourage customers to carefully review product information, order selections, shipping details, and payment information before completing a purchase. Once payment has been successfully authorized and an order has moved into the fulfillment process, changes, cancellations, returns, or exchanges may be limited due to the preparation and handling requirements associated with our products.

Many of the items offered through CURVED BALL LLC are collectible products that may be produced in limited quantities or prepared for shipment shortly after purchase confirmation. Because of this, we are not always able to modify order details after processing has started. Customers who need assistance with an order change or cancellation should contact our support team as soon as possible. While we will make reasonable efforts to assist whenever possible, requests cannot be guaranteed after fulfillment activities have begun.

Customers who choose optional shipping protection during checkout may receive additional support for certain delivery-related issues, including packages that are lost, stolen, or damaged during transportation. Claims for protected shipments must be submitted through the applicable claim process provided by the shipping protection service selected at the time of purchase. Customers may be required to provide supporting information such as order confirmation details, tracking information, photographs of damaged packaging or products, and any other documentation needed to evaluate the claim.

Claim review periods may vary depending on the complexity of the situation, shipping carrier investigations, required verification procedures, and overall claim volume. Although we work to assist customers throughout the process, final claim decisions may depend on the requirements and procedures of the applicable protection provider.

Orders that are shipped without optional protection coverage may have limited eligibility for reimbursement, replacement, or reshipment assistance in cases involving carrier-related problems. CURVED BALL LLC works with fulfillment partners and shipping providers to support successful delivery; however, issues such as theft after delivery, carrier delays, incorrect address information, or transportation-related incidents may not qualify for compensation when additional protection was not selected.

Refunds, replacements, or exchanges are generally considered only in situations involving confirmed manufacturing defects, incorrect products, or significant damage that occurred during shipping. Customers should understand that collectible products may naturally include small variations due to manufacturing methods, artistic finishing, or production processes. Differences in paint application, color tone, surface texture, molding details, alignment, and other visual characteristics may occur between individual items. These variations are considered normal features of collectible merchandise and are not considered defects eligible for refunds or exchanges.

Customers who receive an incorrect, damaged, or defective product must contact our customer support team within fourteen days after delivery or the recorded delivery attempt. Requests submitted after this timeframe may not be eligible for review. To help our team evaluate the issue properly, customers should provide relevant order information, clear photographs of the product condition, images of the shipping packaging when applicable, and any other requested documentation.

Customers should keep all original packaging materials until a case has been fully reviewed. Original boxes, protective materials, inserts, and shipping containers may be required when evaluating damage claims. Failure to provide sufficient information or documentation may result in delays or may affect eligibility for replacement consideration.

Damage caused after delivery is not covered under our refund or replacement policies. This includes issues resulting from improper handling, accidental damage, incorrect storage, exposure to moisture, direct sunlight, environmental conditions, excessive wear, or other circumstances outside normal product use. Packaging materials are designed primarily to protect products during transportation and may experience minor cosmetic changes during shipping. Small dents, scratches, folds, marks, or other packaging imperfections generally do not qualify as product defects.

Certain products may not qualify for return or replacement after they have been opened, assembled, displayed, installed, or used. Collectible merchandise intended for display or specialized use may become ineligible once the product condition has changed after delivery. When an approved replacement is available, CURVED BALL LLC will generally provide the same product originally purchased whenever possible.

For approved returns involving products that are not defective, customers may be responsible for return shipping costs. Original shipping fees are not refundable. If a product is confirmed through review to contain a manufacturing defect caused by production issues, reasonable replacement-related shipping costs may be considered when applicable.

International customers should be aware that return options, replacement procedures, and refund eligibility may vary depending on destination regulations, customs requirements, regional shipping limitations, and local delivery conditions.

Items purchased through unauthorized sellers, unofficial distributors, third-party marketplaces, auction websites, or other unapproved sources may not qualify for product verification, refunds, replacements, or direct customer assistance. Customers requesting support for eligible purchases may be required to provide valid proof of purchase, including receipts or transaction records, to confirm the original sales source.

CURVED BALL LLC is committed to handling customer concerns fairly and professionally while maintaining clear policies that support both customer satisfaction and responsible business operations. For questions regarding refunds, replacements, returns, or order assistance, please contact us at curveballlc@gmail.com.

Company Address:
2719 GAYLORD DR LOVELAND, CO 80537